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Archive for the ‘A Day in the Life..’ Category

A day in the life of a head receptionist

Tuesday, July 1st, 2008

We have a very hectic start to our day in the front office. Our first priority is to get the night audit done, so as to start the day’s business. Usually the tours are up and about ready to settle their accounts at 7.00 am. Of course there is always a comment about the weather and the hope that it will improve.

 

The tours are usually gone by 8.00 am and we then have a bit of quiet time until our private guests check out. We spend this time greeting the guests on their way to breakfast, filing and tidying the reception area after the first busy hour of the day. Hanneke the Reservations Manager starts at nine; we hand over any queries from the night before and it’s at about this time the phone awakens and keeps us on our toes for the day.

 

After breakfast we start to get busy with check-outs until midday. As our guests check out we take time to enquire if they had an enjoyable stay. There are a lot nice comments made about our hotel, especially in relation to our new leisure centre, holiday homes, lodges, the comfort of our hotel rooms, close proximity to town and friendly staff. If there are any issues we do our best to address them so the guests leave happy with their stay. We say a sad farewell and hope to see them in the future.

 

The afternoon is spent in preparing for the arrivals that day. The key cards have to be assigned, and we make sure the special requests are done and we are organised for all the groups. At 3.00pm we cash up, and hand over to the receptionist on the late shift so they are up to date with the day’s events. The tours check in late afternoon; they are often American, Australian, Dutch, German and French. We do our best to communicate with all nationalities, and if we don’t speak the language we try to improvise in any way possible.

 

Between check-ins we take dinner bookings, any request such as extra towels, room service etc. Once we had to contact Kenmare hospital to get a wheelchair for a poor lady who had had an accident while stepping down from the coach. We do our best to ensure everyone has a pleasant and comfortable stay.

 

The rest of the evening is spent printing up the registration cards and filing the following day’s arrivals. We are always busy on the phone taking reservations and answering any queries people have. At the end of the late shift we cash up, tidy the desk and have everything ready for the person the next morning. There’s never a dull moment!

 

Mary & Sandra

Head Receptionists

A Day in the Life of ……..Laura, Health Club Administrator

Sunday, June 1st, 2008

A day in the life of…….Laura Meagher – Health Club Administrator

 

A general day for me begins with a quick tidy up of my desk to organise my files and scattering of papers. A quick polish around reception to make sure it’s a welcoming haven for any member wishing for a nice work out or leisurely swim, and I’m ready to face whatever the day has to offer.

Throughout the day I’m kept busy handling bookings by phone and email for Renew Beauty Centre. In between handing out towels and giving directions to the changing rooms to our residents, I receive enquiries from people interested in joining the club. I show them a brochure and explain our rates and together we come up with a package suitable for them and their family. I like to show them around the premises so they will know where they are going on their first day. Hygiene is a top priority in the health club and so shoe covers are always worn on a show around (not for wearing on the head, as two older gentlemen thought one day!). New members are always pleased to hear that a fitness programme is included in the membership, which gives a little guidance until they become familiar with the equipment.

Once they have filled out all the paper work, it’s up to me to make sure everything is in order. All their details are put into the computer and they are assigned a keyring to scan each time they come in. I like to inform members of the benefits of membership, such as being able to enter competitions to win a dinner for two, beauty treatments and weekends away and of course the benefits of increased health, fitness and well being.….

Once all the paper work is processed and filed away I can get back to putting together financial reports and graphs for my managers.

In the afternoon it starts to get very busy for the group swimming lessons with our manager and swimming instructor Deirdre Miles and it’s a flurry of activity as I keep track of payment for the lessons. I love to watch all the little kiddies getting ready for their lesson as they jump around the pool and soak the poor teacher, I always think to myself, why don’t grown ups have that kind of energy! And just as Deirdre is getting a rhythm going, one little hand goes up in the air “teacher I need to go to the toilet!” and then of course one by one all the little hands go up and we can only smile as they all scamper across the deck to the changing rooms…

As my day is winding down I go through reports for the day’s takings to make sure everything is as it should be and put my welcome letters for new members into the post. I handover any relevant details to my colleague who will cover the reception for the evening and say goodbye to the rest of the team. As I head home I feel pleased with my day and truly believe that the health club team live up to the slogan, “where your well-being is our inspiration”.

The Day of the Wedding

Thursday, May 1st, 2008

A day in the Life of….. Michael Higgins, Wedding Co-ordinator.

 

Everything has been leading up to this day! All the months of planning, organizing and then re-planning have resulted in this, the most spectacular day of their lives. Every little detail has been scrutinized and now, at 5pm on a sunny Friday evening, the wedding car is pulling up to the sparkling glass front of the Kenmare Bay Hotel. As the red carpet is rolled out and the Bride steps out of the car, I can’t help but feel a bit of pride in all the work that went into making this day happen.

 

The photographer snaps away and Tom Meagher, Deputy Manager steps forward with a bottle of Champagne for the Bridal party.

Behind the scenes things are not so tranquil.

Eileen the Executive Chef is in full swing with her team of international chefs creating 300 meals using the finest ingredients. To anyone entering the heat it would look like chaos but each chef knows exactly what is expected and moves with extreme efficiency.

Alan the Bar Manager is busy directing his staff into the different bars and ensuring each guest is having the best possible time.

 

After a few more photos, it’s time for the dinner call. While Tom walks around the lobby and bar ringing the bell, I give one final check with the Bride and Groom that everything is going according to plan. As is the usual with weddings, the guests are slow to start moving upstairs but eventually everyone is seated and we are ready to announce the new happy couple.  “Ladies and Gentlemen, I give you the Bride and Groom!”

 

The Bagpipes are blowing and everyone stands to applaud them as they make their grand entrance into the Reception. Once the Bride and Groom have taken their seats, the Priest stands to say Grace.

 

For the next two hours Tom controls the waiting staff on the floor, while I continuously check with the Bride and Groom, as well as each individual guest that everything is to their satisfaction.

 

After the meal is over there is a short break while the floor is rearranged for the band. This is approximately fifteen minutes and the band starts up without delay.

My work is done for this wedding and the only thing I can think of is the fact that I have to do this all over again tomorrow.

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